1. What is the cost of shipping?

We have a flat rate of shipping of $22 for all orders.

  1. Where do you ship to?

We only ship products within Australia.

  1. How do you ship my order?

We use Australia Post for all deliveries. We currently only deliver to addresses within Australia and do not deliver to Australia Post parcel lockers.

  1. When will my order be dispatched?

We process, pack and dispatch all orders as quickly as we can. In order to avoid your order being in transit over the weekend and potentially be exposed to elevated temperatures, dispatch times as follows: 

Brisbane Metro, Ipswich, Gold & Sunshine Coasts & ToowoombaMonday – Thursday
Sydney Metro, ACT, Melbourne Metro & North QldMonday – Wednesday
Far North Qld, Rural NSW & Rural VictoriaMonday – Tuesday
Tasmania, WA, SA & NTMonday


  1. For Australia Post delivery times please click here
Order Received ByOrder DespatchedTransit Time (Metro)Transit Time (Rural and Regional)
MondayNext Business Day1 -2 days2 – 4 days
TuesdayNext Business Day1 -2 days2 – 4 days
WednesdayNext Business Day1 -2 days2 – 4 days
ThursdayMonday1 -2 days2 – 4 days
FridayMonday1 -2 days2 – 4 days
  1. What happens to my order during warmer weather?

Please note that during periods of extreme heat, we will hold your order and notify you by email when it will be dispatched, to avoid any melted products. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition.

  1. How can I contact Chocolate Gems?

If there is a problem with your order please contact our Customer Service team between 8.30am to 4:00pm Monday to Friday on sales@chocolategems.com.au