- What is the cost of shipping?
We have a flat rate of shipping of $22 for all orders.
- Where do you ship to?
We only ship products within Australia.
- How do you ship my order?
We use Australia Post for all deliveries. We currently only deliver to addresses within Australia and do not deliver to Australia Post parcel lockers.
- When will my order be dispatched?
We process, pack and dispatch all orders as quickly as we can. In order to avoid your order being in transit over the weekend and potentially be exposed to elevated temperatures, dispatch times as follows:
|Brisbane Metro, Ipswich, Gold & Sunshine Coasts & Toowoomba||Monday – Thursday|
|Sydney Metro, ACT, Melbourne Metro & North Qld||Monday – Wednesday|
|Far North Qld, Rural NSW & Rural Victoria||Monday – Tuesday|
|Tasmania, WA, SA & NT||Monday|
- For Australia Post delivery times please click here
|Order Received By||Order Despatched||Transit Time (Metro)||Transit Time (Rural and Regional)|
|Monday||Next Business Day||1 -2 days||2 – 4 days|
|Tuesday||Next Business Day||1 -2 days||2 – 4 days|
|Wednesday||Next Business Day||1 -2 days||2 – 4 days|
|Thursday||Monday||1 -2 days||2 – 4 days|
|Friday||Monday||1 -2 days||2 – 4 days|
- What happens to my order during warmer weather?
Please note that during periods of extreme heat, we will hold your order and notify you by email when it will be dispatched, to avoid any melted products. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition.
- How can I contact Chocolate Gems?
If there is a problem with your order please contact our Customer Service team between 8.30am to 4:00pm Monday to Friday on email@example.com